House Rules

FOR YOUR AND OUR SAFETY
In the regulations below you will find the most important house rules that apply within Van der Valk Hotel 's-Hertogenbosch - Vught. We ask you to respect and accept these rules.

  • Consumptions
    Every visitor to the hotel is required to consume at least one drink. Consumptions may only be used within the establishment or on the terrace. You are not allowed to bring your own food an drinks.
  • Security cameras
    For your and our safety, security cameras have been installed. If you visit a hospitality establishment where video cameras are installed, you agree to recordings being made. In special circumstances, these recordings may be shown to the police and legal authorities as supporting material.

  • Slot machines
    Playing on money-making machines is not allowed to persons under the age of 18. Hotel staff will only be able to convert money for slot machines if they have sufficient change available.

  • Hotel and catering property
    You may not take any hotel property out of the hotel. This also applies to leftover food and drinks. Those who cause damage are responsible for repair or renewal.

  • Property of visitors
    The hotel cannot be held liable for lost clothing or other property.

  • Lost and found items
    If you find an object in the hotel that clearly belongs to another visitor, you should hand it in to the Reception. Anyone collecting a found object must be able to prove their identity.

  • Body search
    In order to protect your own and others' safety, you may be searched. Decisions by the management are final.

  • Narcotics and hallucinogens
    You may not use hard drugs, soft drugs or pills. You may also not take these onto the premises or bring them into the hotel. This includes the use of whipped cream and laughing gas ampules. Our staff may ask you to cooperate with a body search. If you refuse to be searched or are caught using or carrying, you will be removed and warned by the police.

  • Unwanted intimacy, racism, discrimination and aggression
    Unwanted harassment, racism and discrimination, as well as aggression towards employees and visitors of the hotel will not be tolerated. Anyone who behaves in a disruptive or offensive way inside or outside the hospitality establishment will be denied access. In case of threats, assault or other forms of aggression, a report will be made at all times.

  • Trading in goods
    It is forbidden to trade in goods in or around the company and/or to be guilty of receiving stolen goods.

  • Weapons
    You are not allowed to have weapons in your pocket. In case of violation, we will alert the police.

  • Toilet use
    Toilet rooms are for individual use only. Staying for other reasons is not allowed.

  • First aid kit
    A first aid kit is available in this hotel and first aid can be administered.

  • Complaints
    If you have a complaint, please report it immediately to the management or reception. Please do so immediately, because your right to complain will be lost at a later stage. We are available 24 hours a day and are happy to help.

  • Registration
    All guests must report to the reception desk at the start of a stay or a visit to a room with a valid ID.

  • Emergency exits
    It is forbidden to use emergency exits as normal entrances and exits.

  • Clothing
    The Van der Valk Hotel Vught has requirements for your clothing. If you do not meet these requirements you may be denied access.

  • Smoking in the hotel
    The entire hotel is smoke-free. On the terraces outside and on the balconies you may smoke, if you close the door. It is not allowed to use a supersmoker (or similar substitute for cigarettes) inside the hotel. Smoking in a hotel room will result in a penalty of €150,- in cleaning costs. When the fire alarm is activated due to smoking in the room, automatic removal from the hotel will follow.

  • Security Devices
    The disabling and/or abuse of our fire- or safety facilities will automatically result in removal from the hotel. This is without refund of the room rate and any deposit paid.

  • Alcoholic beverages and cigarettes
    If, in our opinion, you have had too much to drink, you may be denied the consumption of alcoholic beverages. No alcoholic beverages or cigarettes will be provided under the age of 18.

  • Loss, damage, injury
    Van der Valk Hotel Vught is not liable for loss of and/or damage to property of guests. Also, the hotel is not liable in case of injury to persons.

  • Your stay
    We kindly ask you during your entire stay in the hotel to be considerate of our other guests and not to cause any noise or inconvenience.

  • Underage guests and overnight stay
    Persons under 18 years of age who wish to stay overnight in the hotel must have written permission from both parents. Without this permission we are not allowed to check you in.

  • Emergency or trouble
    In case of emergency or inconvenience you must call # 9 from your room at all times! In case of emergencies, in the interest of safety, please follow the directions/instructions of the staff. In case of life threatening emergency, please call 112!

  • Pets & Animals
    Pets are allowed in the hotel, in consultation, in a selected number of rooms. For this you pay a contribution of € 15.00.

  • Deposit
    If you make a reservation for the same day you may be asked for a deposit of € 200,00

  • Night's rest
    In the hotel the corridors and rooms have to be quiet from 23.00 hours onwards. Visitors are not allowed in the rooms after 22.00 hours. A maximum number of guests is allowed in all rooms/suites.

  • Violation of house and behavioral rules
    If you violate the house and behavioral rules, you may be removed by the management immediately. If criminal offenses are found, you will always be reported to the police.